Build a custom AI chatbot from your own content
Paste your FAQs, documents, or policies and get a working AI assistant in seconds — no code required. It answers strictly from what you provide, so you can share it with a link or embed it on your website with confidence.
What is the Torensa Chatbot Builder?
The Torensa Chatbot Builder is a tool for creating an AI assistant that is trained on your own words. Instead of fine-tuning a model or writing code, you paste plain text into a knowledge base and the builder turns it into a conversational bot that can answer questions about that material. The whole process takes seconds rather than days, and you can come back and edit the knowledge base whenever your information changes.
Each bot is powered by a large language model running on AWS Bedrock (Claude), but it is deliberately constrained to your content. That constraint is the point: a general chatbot will happily answer anything, often incorrectly, while a Torensa bot stays inside the boundaries of the text you gave it. That makes it dependable for support, onboarding, and documentation, where a wrong answer is worse than no answer.
How it works
1. Create a bot and name it
Start a new chatbot and give it a name that reflects its job — for example "Product Support Bot". No setup or coding required.
2. Paste your knowledge
Drop in any plain text: FAQs, support docs, company policies, onboarding guides, or notes. This becomes the only source your bot answers from.
3. Test it instantly
Open the chat panel and ask questions. The bot replies using only the text you provided, so answers stay accurate to your material.
4. Share or embed it
Send anyone a public link, or copy the REST endpoint and embed the bot on your own website or app — no account needed to chat.
Why build your chatbot here
Ready in seconds
No training pipeline to manage and nothing to install. Paste your text, save, and the bot is live immediately.
Answers from your text only
Each bot answers strictly from the knowledge you give it. If something isn't covered, it says so instead of inventing an answer.
Shareable public link
Every bot gets its own public URL. Send it to a customer or teammate and they can chat right away — no login on their side.
Embed with a REST API
Each bot exposes a simple REST endpoint. Post a message as JSON and get an answer back, so you can wire it into any site or app.
What you can build
Because the bot is grounded in whatever text you provide, the same tool covers a wide range of jobs. A few common ways people use it:
- Customer support bots that answer from your help-center articles and reduce repetitive tickets.
- Internal knowledge assistants that let staff query policies, processes, and onboarding docs in plain language.
- Product and pricing assistants embedded on a landing page to answer pre-sales questions instantly.
- Documentation helpers that turn a long manual into a conversation, so users find answers without scrolling.
- Course and community bots that respond to common questions from a curated set of notes.
Grounded answers, not guesses
The most common frustration with general-purpose chatbots is confident but wrong answers. The Torensa Chatbot Builder addresses this by instructing every bot to respond only from the knowledge base you supply. When a visitor asks something that your text covers, the bot answers directly. When they ask something outside that material, the bot tells them it does not have that information rather than improvising.
This behaviour makes the bot far more useful in real situations. A support bot grounded in your refund policy will quote the policy accurately; an onboarding bot grounded in your handbook will point new hires to the right step. Your knowledge base and conversation history stay tied to your account and are never exposed to the people chatting with your bot — they only ever see the answers.
Share with a link or embed with the API
Once a bot is ready, there are two ways to put it in front of people. The first is a public link: every bot has its own URL that you can send to a customer or post in a community, and anyone who opens it can start chatting without an account. The second is the REST API. Each bot exposes an endpoint that accepts a JSON message and returns a JSON answer, so you can drop the assistant into your own website, mobile app, or internal tool. Visitors are rate-limited per session, which keeps usage predictable without any key management on your side.
Simple pricing
You can start for free with a single bot and a monthly message allowance — enough to try the builder on a real knowledge base. Paid plans raise the number of bots, the size of each knowledge base, and the monthly message limit as your usage grows.
Request accessFrequently asked questions
What kind of text can I use as the knowledge base?
Any plain text works — product FAQs, support documentation, company policies, onboarding guides, pricing pages, how-to instructions, or free-form notes. The more relevant detail you include, the more accurately the bot can answer.
Will the chatbot make up answers it doesn't know?
No. The bot is instructed to answer strictly from the text you provide. If a question isn't covered by your knowledge base, it will say so politely instead of guessing.
How do I add the chatbot to my own website?
Select your bot, open the API tab, and copy the REST endpoint. Send a POST request with a JSON body containing your message and you'll get back a JSON answer. No API key is required — visitors are rate-limited per session.
Can I share the chatbot with someone without an account?
Yes. Each bot has a unique public link. Anyone with the link can chat with your bot with no login required.
Is my knowledge base stored securely?
Yes. Your chatbot knowledge base and conversation history are tied to your account and stored securely. Only you can view, edit, or delete them. Public visitors only ever see the bot's answers, never the underlying text.
Do I need an account to build a chatbot?
You need a free account to create and manage your own bots, because each bot's knowledge base and history are saved to your profile. Chatting with a bot someone has shared with you does not require an account.
Guides & articles
Practical writing on building AI chatbots that answer from your own content:
- How to build a customer-support chatbot from your help docs
- Why grounding an AI chatbot on your own content reduces wrong answers
- What to put in your chatbot's knowledge base (and what to leave out)
Get early access
The Torensa Chatbot Builder is rolling out to early users. If you'd like to try it on your own FAQs, documentation, or policies, email us and we'll send you an invite along with setup help. Tell us a little about what you want your chatbot to do and we'll get you started.
Email [email protected] — we usually reply within 24 hours on weekdays.
✉️ Request early access